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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Chakana Mayo, a pharmacy technician and UFCW Local 770 member, is a workplace safety champion for her team.
On Speaking Up When You're Not the Boss
<p>Get advice from two union members who've done it.</p>
September 7, 2016
Making Health Care Safe
Report shows a lack of respect at work can be dangerous.
April 11, 2013
Helen Bevan, a leader of the UK's National Healthcare Services, discusses how leaders can use the strategies of people like Martin Luther King Jr. and Nelson Mandela to create the large-scale transformation necessary to meet current health care challenges.
Five Tips for Leading Change
It requires leadership at all levels.
April 11, 2012