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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
"I look at (partnership) as a marriage," says Denice L. Washington, an OPEIU Local 29 business representative who is the labor co-lead to the Northern California LMP Steering Committee. "You have to work at a marriage every day. Don’t take it for granted....There are hard conversations that have to happen, and you’ve got to have the ability to trust your partner and be open and receptive to ideas."Visit the Humans of Partnership page for more 20th anniversary reflections.
Past, Present and Future
Voices from the front lines, on LMP's 20th anniversary.
September 5, 2017
Sheryl Magpali, RN, union co-lead for the Baldwin Park critical care and step-down unit team, confers with her fellow nurses on an improvement project.
One KP, One LMP
2015 National Agreement sets a high bar for performance.
October 6, 2015
Workers and our organization thrive when everyone is free to speak.
Free to Speak
Kaiser Permanente's CEO honors labor's role in KP history.
July 16, 2015