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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Susan Miles, the Ambulatory Nursing director at Ontario Medical Center, shows off a photo of the running shoes she has treated herself to, using them as an incentive and reward in place of food.
Susan Miles: Getting Past Excuses
Get inspired by Susan Miles who got in shape—thanks to KP.
October 29, 2013
Helen Bevan, a leader of the UK's National Healthcare Services, discusses how leaders can use the strategies of people like Martin Luther King Jr. and Nelson Mandela to create the large-scale transformation necessary to meet current health care challenges.
Five Tips for Leading Change
It requires leadership at all levels.
April 11, 2012