TOOLS
Checklist for an Effective Steward
Format:
PDF
Size:
8.5" x 11”
Intended audience:
Union stewards
Best used:
Share these tips for becoming an effective union steward at trainings and meetings.
Culture
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
Understanding Change
Format:
PDF
Size:
One page, 8.5" x 11"
Intended audience:
Nurses and other Kaiser Permanente caregivers
Best used:
To educate team members about the process of change and how to help patients through that transition.
TOOLS
Communicating With CARE
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, physicians and workers
Best used:
Discuss these concepts for better communications witih colleagues and patients in huddles and at meetings; show you CARE!
The Path to Performance provides a consistent way for teams to understand where they are in the developmental process—and what they need to do to move to the next level. It sets standards in seven dimensions of performance: sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance. Teams must meet all the criteria of each dimension at each level before they can move to the next level.
As teams become high performing, they tend to have better attendance, fewer workplace injuries and better service scores and quality outcomes.
A Level 1 team is building a foundation for effectiveness by identifying leaders and sponsors.
A Level 2 team is establishing structures to engage all team members and learning techniques of performance improvement.
A Level 3 team is demonstrating progress on team engagement and is initiating projects to improve performance.
A Level 4 team displays high engagement from all team members and has completed a number of successful improvement projects.
A Level 5 team uses sophisticated performance improvement tools and is achieving multiple targets across all four points of the Value Compass.
TOOLS
Seven Principles for Work Groups
Format:
PDF
Size:
8.5 x 11
Intended Audience:
UBT co-leads, managers and union stewards
Best used:
A list of seven key principles for effective work groups. Managers and union stewards can refer to it for their joint responsibilities.
TOOLS
Brainstorming
Format:
PDF
Size:
One page, 8.5" x 11"
Intended audience:
Unit based teams and UBT co-leads
Best used:
Use these brainstorming techniques to generate ideas, create options, and involve everyone in the problem-solving process.
TOOLS
Value Compass Artwork
Download image files of the Value Compass, in PNG, JPG or EPS. (PNG and JPG can be downloaded directly; the ZIP file contains the EPS version.)
Format:
PNG, JPG and EPS
Intended audience:
Internal and external stakeholders, employees, managers and physicians
Best used:
To graphically display the mission of the Labor Management Partnership: to provide the best quality and service at an affordable price, all while keeping the member and the patient at the center and making KP the best place to work. Users might also be interested in downloading a PDF posters of the Value Compass.
TOOLS
The Kaiser Permanente Labor Management Partnership: The First Five Years
Format:
PDF
Size:
66 pages
Intended audience:
Managers; UBT consultants, co-leads and sponsors
Best used:
This case study analyzes the evolution of the Labor Management Partnership at Kaiser Permanente from its inception in 1997 to June 2002 and identifies a set of critical issues and challenges the parties will face in moving forward.
TOOLS
MIT Study of LMP 2002-2004
Format:
PDF
Size:
53 pages
Intended audience:
Managers; UBT consultants, co-leads and sponsors
Best used:
This report analyzes the KP Labor Management Partnership's evolution from 2002 to 2004 and identifies critical issues and challenges moving forward.
TOOLS
Helen Bevan on Social Movements: Theory and Practice
Format:
PDF
Size:
70 pages; 8.5 x 11”
Intended audience:
Health workers and professionals interested in improving care
Original use:
From a workshop by Helen Bevan of the British National Health Service Institute for Innovation and Improvement. The workshop showed participants how to:
- Understand the evidence and make the case for a new way of thinking about health and service improvement
- Apply 5 key principles for achieving radical change in order to:
- generate change and improvement by connecting with hearts and minds
- unleash energy to mobilize large-scale change in a health care setting
- build a sense of shared commitment to sustain improvement
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