Female health plan members got a little extra care when they came for their flu shots: those overdue for mammograms got appointments—many on the same day. Two unit-based teams—one from the flu clinic, the other from medical imaging—worked together to make the process flow smoothly. In doing so, they made real the promise of KP’s signature “under one roof” system of care.
Here's What Worked
- Checking HealthConnect when female health plan members come in for flu shots
- Working cooperatively among different departments to ensure patients get preventive screenings
- Building time into clinic schedules for same-day appointments
What can your team do to collaborate with other departments and help make the care experience even better for our members and patients? What else could your team do to make KP the best place to work and receive care?