Preventive screenings are key to early detection and treatment of conditions and diseases, so encouraging patients to receive needed screenings helps manage their health. The Redwood City Ophthalmology unit-based team increased preventive cancer screenings among patients through engagement and education. They used peer-to-peer coaching and training of staff, and physician awareness and education, and then measured the level of staff engagement with patients and successful screenings. In a four-month period, 96 percent of patients who were engaged agreed to undergo a preventive health screening.
Here's What Worked
- Measuring level of staff engagement with patients and successful screenings
- Coaching and peer-to-peer training of staff
- Building physician awareness and education
What can your team do to increase staff and patient engagement? What type of coaching does your team need to be succesful?