This intensive care unit in Southern California won a prestigious award from a nursing organization and keeps hospital-acquired infections at bay. Morale is high and turnover is low. What’s the team’s secret? Doctors, managers and caregivers actively cultivate a #FreeToSpeak culture. Daily rounds on patients include professionals from a variety of health care disciplines, in an atmosphere where everyone’s input is valued. “If people don’t feel comfortable speaking up, there may be a problem that goes unsolved,” says Sharon Kent, the department administrator.
What Got Results
- Gathering caregivers from a range of disciplines to meet and round on patients together
- Listening with respect
- Encouraging nurses and other care givers to speak up, ask questions and offer suggestions