Team-Tested Practices

Interdisciplinary Rounds Improve Patient Care

This intensive care unit in Southern California won a prestigious award from a nursing organization and keeps hospital-acquired infections at bay. Morale is high and turnover is low. What’s the team’s secret? Doctors, managers and caregivers actively cultivate a #FreeToSpeak culture. Daily rounds on patients include professionals from a variety of health care disciplines, in an atmosphere where everyone’s input is valued. “If people don’t feel comfortable speaking up, there may be a problem that goes unsolved,” says Sharon Kent, the department administrator.

What Got Results

  • Gathering caregivers from a range of disciplines to meet and round on patients together
  • Listening with respect
  • Encouraging nurses and other care givers to speak up, ask questions and offer suggestions
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