Frustrated to Fluent


This medical assistant used to fear computers. Now that she’s taken a digital fluency course, she is empowered to provide better care for her patients—and her family. Watch the video and then read more.

The new online program is free to all members of the Coalition of Kaiser Permanente Unions. Visit or the Ben Hudnall Memorial Trust and the SEIU UHW-West & Joint Employer Education Fund websites to sign up.

Produced by Kellie Applen.
Shot, edited and directed by Adam Ducharme.

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