TOOLS
Poster: A Clear Vision of Safety
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union Coalition-represented employees
Best used:
Help your staff make a safer workplace through ergonomic upgrades, training and uncluttered space.
Tools
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
Poster: Check-in Made Easy
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union-represented employees
Best used:
Share these efficiency tips with staff and receptionists to improve customer service and streamline the check-in process.
TOOLS
Poster: Going Green With Blue Wrap Recycling
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline workers and managers
Best used:
Use this to encourage your surgery team colleagues to help make Kaiser Permanente more affordable and at the same time, preserve the environment. Post it on bulletin boards, in break rooms and other staff areas.
TOOLS
All in a Day's Work: Value Copernicus!
Format:
PDF (color or black and white)
Size:
6.5" x 6"
Intended audience:
Anyone with a sense of humor
Best used:
Share with colleagues on bulletin boards, in huddles and in your cubicle this lighthearted look at how the whole KP world revolves around our members and patients.
TOOLS
2010 National Agreement: A Summary
This eight-page summary of the 2010 National Agreement focuses on several key areas including:
- The economic package
- Performance improvement
- The Performance Sharing Program (PSP)
- Attendance
- Workforce Planning and Development
You can also download the full 2010 National Agreement.
TOOLS
Poster: "Care Cards" Give Patients a Voice
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Union coalition-represented employees and frontline managers
Best used:
Posted on bulletin boards or in break rooms and other staff areas to inspire your team to discuss ways to boost patient satisfaction.
TOOLS
Preparing You for Surgery
Format:
PDF and Word DOC
Size:
1 page, 8½” x 11”
Intended Audience:
Teams working on improving the pre-surgery process for patients.
Best used:
Use this document as a model to consider how your facility might revamp the presurgery process and create your own one-page checklist for patients. This checklist was developed by a multidepartmental team in South San Francisco that wanted to streamline the presurgery process for patients. As a result of using it, 80 percent of patients are now being confirmed as pre-admitted 24 hours before surgery and the completeness and accuracy of admissions rate has hit 99.4 percent.
Read more about the process in the Fall 2010 Hank.
TOOLS
How Does Your Team Rate?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers
Best used:
Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.
TOOLS
Poster: Put Patients First, Help KP Grow
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Union coalition-represented employees and frontline managers
Best used:
Use this poster, featuring medical assistant Kris Gardner sharing some patient interaction tips, on bulletin boards, in break rooms and other staff areas.
TOOLS
Poster: Tracking Our Progress
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union Coalition represented employees and frontline managers
Best used:
Use this poster to track what your team is working on. Display it prominently on bulletin boards, in break rooms and other staff areas, so everyone knows where the team stands.
