This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF and Word document
Size:
8.5" x 11"
Intended audience:
Level 2 and higher unit-based teams
Best used:
These step-by-step instructions and template will help your team use a fishbone diagram to tease out the root causes for problems in a system.
Note: Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.
You may also be interested in:
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster features our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving. Post on bulletin boards in break rooms and other staff areas. Users may also be interested in downloadable Value Compass art in several formats.
Download image files of the Value Compass, in PNG, JPG or EPS. (PNG and JPG can be downloaded directly; the ZIP file contains the EPS version.)
Format:
PNG, JPG and EPS
Intended audience:
Internal and external stakeholders, employees, managers and physicians
Best used:
To graphically display the mission of the Labor Management Partnership: to provide the best quality and service at an affordable price, all while keeping the member and the patient at the center and making KP the best place to work. Users might also be interested in downloading a PDF posters of the Value Compass.
