This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Union coalition-represented employees and frontline managers
Best used:
Posted on bulletin boards or in break rooms and other staff areas to inspire your team to discuss ways to boost patient satisfaction.
Format:
PDF and Word DOC
Size:
1 page, 8½” x 11”
Intended Audience:
Teams working on improving the pre-surgery process for patients.
Best used:
Use this document as a model to consider how your facility might revamp the presurgery process and create your own one-page checklist for patients. This checklist was developed by a multidepartmental team in South San Francisco that wanted to streamline the presurgery process for patients. As a result of using it, 80 percent of patients are now being confirmed as pre-admitted 24 hours before surgery and the completeness and accuracy of admissions rate has hit 99.4 percent.
Read more about the process in the Fall 2010 Hank.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers
Best used:
Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Union coalition-represented employees and frontline managers
Best used:
Use this poster, featuring medical assistant Kris Gardner sharing some patient interaction tips, on bulletin boards, in break rooms and other staff areas.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union Coalition represented employees and frontline managers
Best used:
Use this poster to track what your team is working on. Display it prominently on bulletin boards, in break rooms and other staff areas, so everyone knows where the team stands.
Format:
PDF (color and black and white)
Size:
41 pages, 11" x 8.5" (landscape)
Intended audience:
Anyone designing and creating Labor Management Partnership print or web materials.
Best used:
The updated 2025 LMP Brand Guidelines outline the use of the LMP logo and its accompanying visual elements, including typography, photography, layout and color.
Format:
PDF
Size:
8.5" x 11”
Intended audience:
Union stewards
Best used:
Share these tips for becoming an effective union steward at trainings and meetings.
Formats:
Word document, PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
This worksheet can help you and your co-leads craft successful working agreements to plan, run and evaluate meetings.
Format:
PDF or Word document
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads
Best used:
Fill in this template and distribute to meeting participants to help everyone stay on track.
Format:
PDF
Size:
8.5" x 11" (7 pages)
Intended audience:
Workers, managers and physicians working in partnership
Best used: Learn about the key provisisions of the 2005 National Agreement.
