Portraits of Partnership

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership:

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I’ve worked at Kaiser Permanente for 42 years. I’m a patient registration representative and have been working as a greeter since COVID-19 hit. Most everyone I have encountered has been fabulous, but I had a particular situation when a member was very upset about answering the screening questions and wearing a mask. He was aggressive and verbally abusive. I had to remind myself that the person in front of me might be dealing with fear or medical issues and that he was just trying to get through the day. I explained the safety precautions as calmly and empathetically as I could and the member calmed down and complied with the rules. I work hard to be positive and helpful with our members; If I can make their encounter positive, I’ve done a good thing.

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Humans of Partnership:

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I have a great passion for my job in Message Management.  I love assisting our members with their questions, concerns, and booking the appropriate appointments for them. It keeps me going. As I head into work, I wonder how I am going to make a difference in someone's life. All day long, I call members with their test results and help them with their prescription refill requests. Being able to help members during this hard time is very inspiring. I work closely with physicians to provide members with the appropriate plan of care.  I can tell this helps to alleviate some of their anxiety and stress.  It makes them feel like we care for their well-being at a time like this. Member satisfaction is our goal and priority, now more than ever.

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Humans of Partnership:

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Knowing that I am backed by the LMP and having a good working relationship with management has enabled me to speak freely about my feelings and ideas. For example, when too many visitors entered the building, I was very comfortable talking with my manager about the current visitation policy which she took to the building manager. We are now informing patients before they arrive about the number of visitors they may bring. I really and truly enjoy my job and the people I work with. Every morning, the midwife and I pull a card from a deck called 'Empowering Questions and Affirmation Cards.' It helps us start our day on the right foot.

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Humans of Partnership:

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There are two things that keep me going: First is my faith and second is knowing that I can be here to support our members, management, our nurses and our hospitalists. I have learned individually and collectively the true meaning of what is involved when working together as a team. Some of us have to be willing to step up to the plate and others need to be willing to let someone else lead – and that is what has transpired. I’m seeing the true value in my supportive role within the Continuing Care Department, and that is very fulfilling.

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Humans of Partnership:

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Nothing is the same. We’ve had to rethink everything we do — not just how we do medicine but each diagnosis. We treat every patient as if they have COVID-19. The disease has such a broad presentation and there is so much unknown, we take it day by day and we are very flexible. Our team is close. There are days you know that it could have been a lot worse and you’re thankful for having a great team. There are also times when you can look at another team member and know that they’re thinking, ‘I got you,’ and there will be days when I will do the same for them. That’s the best part of us.

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