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Kaiser Permanente and the Coalition of Kaiser Permanente Unions
Path to Performance
Introduction to the Path
Team Member Engagement
Use of Tools
Goals and Performance
Humans of Partnership
LMP Focus Areas
Free to Speak
Join the Team, Be the Change
Best Place to Work
Total Health and Workplace Safety
Workforce of the Future
KP and Union Growth
Regional Training Contacts
LMP Communications Trainings
Contracts and Agreements
2015 National Agreement
Past National Agreements
How Partnership Works
Path To Performance
Moving Along the Path: Use of Tools Level 3 or Level 4
Requirements for a Level 3 or Level 4 UBT working on Use of Tools:
Level 3: Team is able to use RIM+ and has completed two testing cycles within one or more projects
Level 3: Team has begun documenting projects and testing cycles in UBT Tracker
Level 4: Team has completed three or more testing cycles, making more robust changes (e.g., workflow improvement rather than training)
Level 4: Team documents all projects and testing cycles in UBT Tracker at least every 90 days
Ways to Take Action Now
Use the Rapid Improvement Model (RIM+) to make changes in your department.
Tool: Selecting Changes
Targets for achieving performance excellence.
PICK Your Priorities
Help teams prioritize their performance improvement work.
PDSA Cycle Progress Sheet
How's your testing going?
Fish Out Your Root Cause
Help your team use a fishbone diagram.
10 Tips for Performance Improvement in Partnership
Use all your performance improvement tools to aid patients.
Learn how to use UBT Tracker.
UBT Tracker at a Glance for Co-Leads
Five-page guide for co-leads, proxies and administrators.
UBT Tracker User Guide
A guide to the online tool for tracking team performance.
UBT Tracker Tip Sheets
Stay on top of your game with these five tip sheets.
Expand Your Horizons
The Institute for Healthcare Improvement has a wealth of performance improvement resources. You'll need to create a free profile on their site to access them.
Quality Improvement Essentials Toolkit (IHI website)
Ten tools for performance improvement.
See What Other Teams Are Doing
Speedy Slides Boost Service, Scores and Morale
Ideas and how-to tips for better turnaround times.
Simple, Surprising Savings
Streamlining supply orders in the name of affordable care.
Check-In Sheet Improves Copay Collection—and More
Team improves communication and raises patient satisfaction.
Check out the classroom and online trainings available to your team.