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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
October 3, 2014
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013
It took some teamwork to tackle this paperwork backlog.
Tackling a massive backlog.
May 21, 2012