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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need.
Caring for the Caregivers
Easing the burden that falls to patients’ family, friends.
October 11, 2017
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
Now hear this: Leaders and members of this UBT benefit from each other’s complementary workplace experiences. Pictured (left to right) are Lynn Reese, Au.D., a UFCW Local 400 member; Roger Wallace, clinician; and Caroline Masikonde, clinical operations manager.
Listening Is Key for Audiology Co-Leads
How to value each other’s different skills and background.
Dental teams in the Northwest, like this one, keep patients comfortable and satisfied.
Dental Teams Put Patients at Ease With "Spa-like" Services
How to give members a "wow" experience.
May 18, 2016
Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano (left to right) are part of a project to aid patients with sickle cell disease, which disproportionately affects African-Americans.
The Difference Diversity Makes
UBTs serve KP's diverse membership.
January 4, 2016
A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente.
A Mirror for Members
Linking diversity and quality.
Nurse Eula Maddox attends a patient at Southwood Medical Center.
Virtual UBT Fair: Spreading a Safety Success
Patients with abnormal test results get the care they need.
April 20, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
Want to know what your patients think? Ask them!
From the Desk of Henrietta: Mind, Body, Service
Give patients a voice.
October 5, 2014
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
October 3, 2014
Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.
Work With Patients to Ensure Follow-Up Appointments
See how your team can help.
August 19, 2014
Account administration representative Sue Hermes, an OPEIU Local 30 member, with management co-lead Demetria Williams.
Why Excellent Care Isn't Enough
MSSA teams help shape perceptions of Kaiser Permanente.
August 5, 2013