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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
"Why reinvent the wheel?" asks Marianne Henson, RN, the clinical operations manager at Falls Church, Virginia. "We already knew what worked."
Boost Your Borrowing
Someone else's idea can be good for a quick win.
March 24, 2015
Don't Be Shy
A team spreads a proven practice and helps save lives.
Team co-leads Dan Teng, MD; Sandi Parker, medical assistant, SEIU UHW; and Jill Manchester, manager (left to right)
The Team That Exercises Together, Works Together
See how exercise can bond your team.
October 29, 2013
Englewood Primary Care UBT members work together to manage patient inquiries.
Patients Win After Team Ignores Traditional Hierarchy
Physicians pitch in to help short-staffed nurses.
June 12, 2013
Some of the Capitol Hill Adult Medicine team: Johnyia King, lead nurse; Sos Miboijana, MD; Jaqueline Cox, receptionist; Nikki Davis, LPN; labor co-lead Louise Casa, a nurse practitioner; and former management co-lead Shirley Moreland, clinical operations manager. King, Davis and Casa are UFCW Local 400 members, and Cox is an OPEIU Local 2 member.
See how your team can speed things up.
March 15, 2013
Cindy O'Brien, the team's labor co-lead; Cynthia Field, its management co-lead; and Angela Washington, a clinical assistant II and OPEIU Local 2.
Workflow Helps Patients Control Blood Pressure
How a Mid-Atlantic States team improved flow.
May 8, 2012