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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts.
Outside Eye Helps Team Do an About-Face
A frontline coach helps turn around a struggling team.
October 6, 2015
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014