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sign reading labor pool

Jump in, the water's fine: Labor pools, like this one in the Northwest region, help deploy the right people to the right places to fight COVID-19.

All Hands on Deck

Using a model perfected by building trades unions, KP and Partnership unions create labor pools to deploy the right workers to the right places in the fight against COVID-19. 

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A patient advisory council in Southern California meets to discuss service and quality issues. 

Learning by Listening: Patient Advisory Councils

Patients speak up, help improve service.

October 3, 2014
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Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh

Around the Regions (Summer 2013)

A look at performance improvement work in each region.

July 1, 2013
A long shelf of medical record folders

It took some teamwork to tackle this paperwork backlog. 

Behind-the-Scenes Service

Tackling a massive backlog.

May 21, 2012