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nurse mailing supplies

Mailing supplies directly to patients turned out to be efficient and popular. 

Sleep Team Dreams up Solutions in Partnership

Patients got their supplies faster and easier once this team improved its workflow. 

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A patient advisory council in Southern California meets to discuss service and quality issues. 

Learning by Listening: Patient Advisory Councils

Patients speak up, help improve service.

October 3, 2014
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Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh

Around the Regions (Summer 2013)

A look at performance improvement work in each region.

July 1, 2013
A long shelf of medical record folders

It took some teamwork to tackle this paperwork backlog. 

Behind-the-Scenes Service

Tackling a massive backlog.

May 21, 2012