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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
October 3, 2014
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013
It took some teamwork to tackle this paperwork backlog.
Tackling a massive backlog.
May 21, 2012