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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
When mid-level leaders from both management and unions build skills in key partnership concepts, they are in a better position to support unit-based teams.
Meet Your National Agreement: Training for Everyone, Starting in the Middle
How mid-level managers, union leaders build key skills.
June 19, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.
Giving Equal Opportunity to All
How to use issue resolution to ensure fairness.
Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager participated in the issue resolution process that led to beefed-up staffing.
Transport Team Tackles Turnaround Times
How issue resolution can untangle a web of problems
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.
January 2, 2015
Summits have helped unit-based teams in San Diego, such as this one, improve their performance.
Summits Supercharge Performance Improvement Efforts
A UBT summit can boost team performance.
July 7, 2014
Six Tips for Successful Interest-Based Problem Solving
Demystify interest-based problem solving.
August 24, 2012
Caroll Hammill (left) pictured with management chair Ursula Doidic
How to Be an Effective Union Co-Lead
Carol Hammill on building partnership at the facility level.
January 5, 2011
Marina Robinson, RN and union partnership representative, at work at the Moanalua Medical Center.
Hawaii UPR Walks the Talk for Unit-Based Teams
An RN explains what a union rep does.
August 11, 2010