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Direct report rounding helps managers and employees build trust, share ideas, express concerns and find deeper purpose in everyday work.
How managers and employees can enrich their rounding conversations to build team engagement, achieve better patient outcomes, reduce workplace injuries and improve attendance.
Answering the call: As Mid-Atlantic States psychotherapist Lindsey McDaniel, a UFCW Local 400 member, and colleagues shift to virtual visits, unit-based teams have helped give employees a voice to improve the delivery of care.
Transforming Care With Partnership Tools
Behavioral Health teams pivot to virtual house calls.
September 10, 2020
Flexing muscles, being flexible: This team at the Fontana Medical Center in Southern California is an example of how partnership is a strength.
Strength in Partnership
How labor and management confront a pandemic together.
September 9, 2020
Welcome to the New e-Hank
An immersive, multimedia online version of Hank magazine.
Hank: Equity for All
Hank: Vax to the Future
The team-tested practices section can help your team learn from others' successes and failures.
Take the Easy Way Out
Get ideas from other teams instead of starting from scratch.
June 13, 2018
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
When mid-level leaders from both management and unions build skills in key partnership concepts, they are in a better position to support unit-based teams.
Meet Your National Agreement: Training for Everyone, Starting in the Middle
How mid-level managers, union leaders build key skills.
June 19, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.
Giving Equal Opportunity to All
How to use issue resolution to ensure fairness.
Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager participated in the issue resolution process that led to beefed-up staffing.
Transport Team Tackles Turnaround Times
How issue resolution can untangle a web of problems
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.
January 2, 2015