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How to Find UBT Basics on the LMP Website
LMP Website Overview
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How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
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How to Find the Tools on the LMP Website
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Print Less, Save More
Printing the short version of reports can provide greater service to patients.
- Shorter reports distill information down to the need-to-know.
- One-page summaries are better than multi-page reports for staff satisfaction
Clean Floors and Save Money
An efficient floor-cleaning machine improves the workplace and saves money.
- Clean floors make the workplace safer, healthier and improve efficiency.
- Using a newer floor-cleaning machine reduced injury risk and consumed less water
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
Standard Needles Save Money
A standard needle is just as effective as a butterfly needle and costs less.
- Reduce costs and maintain quality of care with standard needles.
- Using standard needles will save your lab money
Make Collections Easier for Everyone
Team increased its percentage of collecting co-pays through training and awareness.
- Positively affect the bottom-line performance of your team from revenue to payroll.
- Learning how to ask patients for money
Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
Steering Away from Outsourcing
Couriers saved more than $145,000 in five months after they reconfigured routes, purchased better software to track pickups and deliveries and equipped drivers with smartphones.
- Reducing our reliance on outside couriers and investing in technology improves affordability and timely pick-up and delivery of packages .
- Changing routes and bringing contracted routes in house
Paying a Fair Share for Orthotic Supplies
The team began to properly charge members for orthotic supplies and increased revenue.
- Increased revenue helps us continue to provide high-quality care to our members.
- Identifying loss of revenue and creating new plan
Taking a Closer Look
A Vision Essentials Optical Center team figured out ways to reduce the prescription glasses redo rate.
- Reducing the redo rate for prescription glasses benefits employees and patients in terms of money and time.
- Coaching employees on new HealthConnect protocols and collaborating with other teams
Let’s Talk About Copayments
Copay collection went up after this Admitting team learned about resources available to member who have trouble paying their bills.
- Patient copayments are one of several sources of revenue that affect Kaiser Permanente's bottom line and enable us to provide high-quality health care and pay workers’ wages.
- Educating and training staff about financial help available to members
Saving Money One Needle at a Time
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.
- Keeping costs down helps keep Kaiser Permanente affordable for members and patients
- Phlebotomists self-monitoring butterfly needle usage
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
- Diversify communication methods