The 2023 Coalition National Agreement advances the mission of the Labor Management Partnership to serve the needs of Kaiser Permanente, our members and patients, and the workers represented by the Coalition of Kaiser Permanente Unions. The agreement begins a new chapter where front-line caregivers and managers come together to address staffing challenges, keep Kaiser Permanente the best place to work and receive care, and maintain affordability. 

Course description

This training is designed to teach participants effective day-to-day decision-making and problem-solving skills using interest-based language and behaviors to understand another person’s point of view and come to a resolution together.

Path to Performance

Levels 1, 2 

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand the formal process of Consensus Decision Making (CDM) and Interest-Based Conversations.
• Learn to apply collaborative communication skills during the CDM and Interest-based Problem Solving (IBPS) processes in everyday work.
• Identify and use Interest-based Conversation language and behaviors in everyday conversations.
• Understand how to move through a discussion using Interest-based Conversation methods effectively.
• Demonstrate the ability to reach a consensus by solving problems using interest-based language techniques.

Who should attend

Anyone seeking foundational knowledge of effective communication through Interest-based Problem Solving and Consensus Decision Making. These methods are foundational for working in a Labor Partnership Management environment. 

Course requirements

Labor Management Partnership Orientation (LMPO)