Frontline Managers

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

Learn how to use the LMP website:

How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

Learn how to use the LMP website:

How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

Learn how to use the LMP website:

How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

Collaboration Decreases Wait Times for Spinal Care

  • Having more team members work up to scope and administer evaluations  
  • Scheduling appointments with members to complete the evaluations instead of making random, unscheduled calls 

What can your team do to ensure that team members work at the top of their scope to streamline care, expand options to meet patient needs, and relieve credentialed staff members of administrative tasks so they can deliver patient care?

TOOLS

Issue Resolution: Finding A Way Forward

Format:
PDF 

Size:
Two pages, 8.5" x 11"

Intended audience:
Alliance-represented workers and Kaiser Permanente managers involved in an issue resolution who need help moving the group forward.

Best used:
Is your team stuck? Move forward by using this simple issue resolution tool.

Related tools:

TOOLS

Coalition Union Members' Mail Order Pharmacy Toolkit

Format:
ZIP

Size:
421 KB

Intended audience:
Members of unions in the Coalition of Kaiser Permanente Unions and their managers 

Best used:
Download this zip folder that includes an informational flierhow-to flier, huddle messages, and PowerPoint  to encourage Coalition union members to use mail order pharmacy delivery. You can also find MOP virtual backgrounds for Teams and Zoom here. Some versions are available in English and Spanish.

Related tools:

TOOLS

5 Ways to Build Your Career

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees and managers interested in advancing their careers at Kaiser Permanente and those coaching them. 

These 5 tips are from Michael Brown, KP's senior vice president of Human Resources Consulting for national functions, distilled from his presentation during Workforce Development Week

Best used:
Post on bulletin boards and hand out at meetings

Related tools:

Leading in Partnership for Mid-Level Leaders (classroom, virtual)

Story body part 1: 

Course description

This course has been designed to help mid-level leaders be successful as they partner and support effective partnering for the benefit of our patients and members.

Path to Performance

N/A

Duration

4 hours

Who should attend

Target attendees are mid-level leaders (in pairs). Each region’s management and local unions will define these leaders. Examples include:  KP mid-level management - director level and above at the medical center or hospital level, union mid-level leadership: stewards, chief stewards, contract specialists and labor liaisons; and UBT sponsors.

Course requirements

Labor Management Partnership Orientation (LMPO)

 

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