This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
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Without well-child visits, many young patients are not receiving recommended immunizations for preventable diseases, including measles and whooping cough. The Fontana Pediatrics team brainstormed and developed a drive-up vaccine clinic.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads, consultants, sponsors, Alliance partnership representatives and union partnership representatives
Best used:
Use these huddle messages to help your team share, spread and adapt UBT projects that contribute to reaching Performance Sharing Program goals.
What can
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads, consultants, sponsors, Alliance partnership representatives and union partnership representatives
Best used:
Use these huddle messages to help your team meet the flu vaccination goal for the Performance Sharing Program. Flu vaccination PSP goals apply to Coalition-represented workers throughout Kaiser Permanente and Alliance-represented workers in Hawaii, Mid-Atlantic States and Southern California. Georgia has a quality PSP goal that includes flu vaccination.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads, consultants, sponsors, Alliance partnership representatives and union partnership representatives
Best used:
Use these huddle messages to help teams achieve Performance Sharing Program service goals for all Partnership union workers.
Format:
PDF
Size:
11" x 8.5"
Intended audience:
Anyone with an interest in keeping Kaiser Permanente affordable and competitive
Best used:
See how Alliance-represented workers, with managers and physicians, saved $230 million over two years while improving quality, service and access. Share at huddles, LMP council meetings, and other partnership gatherings. Read the details.
Format:
PowerPoint
Size:
36 slides
Intended audience:
Frontline workers and managers
Best used: Use the Service Recovery Guide to help teams understand how to identify service recovery themes, root causes and how to address them successfully.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads, consultants, sponsors, Alliance partnership representatives and union partnership representatives
Best used:
Use these huddle messages to help teams achieve Performance Sharing Program goals for all Partnership union workers.
Great patient care shouldn't be a secret.
That’s why staff members at Ridgeline Behavioral Health in Colorado encourage patients to post Google star reviews about their care experiences.
“We want our patients to know we care about their experience and are listening to what they have to say,” says Annje Ciarrocchi, lead outpatient behavioral health associate and SEIU Local 105 member. She serves as the team’s labor co-lead.
The level 4 unit-based team led a successful project to raise the facility’s average Google star rating to 4 or higher out of 5. They sought feedback from patients and asked them to post reviews about clinic staff and operations.
Great ratings can drive patient confidence and membership growth. They can also raise visibility.
Every time you use Google to find a Kaiser Permanente facility, a business profile appears that includes its address and hours of operation. It also displays a 1- to 5-star consumer rating by the facility’s name.
Kaiser Permanente aims for an average 4.3 Google rating at its more than 650 medical care facilities. Here's why: search for a “hospital (or clinic) near me" on Google and those facilities scoring at or above 4.3 are likely to appear at the top of the query results. Seeing high Google star ratings can help members feel good about choosing — and keeping — KP as their health plan.
What can your team do to solicit member feedback and make Kaiser Permanente the best place to receive care?
