• Looking for less expensive options, like switching from primary tubing to secondary tubing
• Using secondary instead of primary tubing for IV patients, whenever it is medically safe
• Working through the change so everyone on the team understands and adapts

What can your team do to make sure it's using the right supplies for the job? What else could your team do to keep KP affordable for patients and members?

• Creating ID system for new members, such as highly visible yellow stickers on member cards
• Training staff and doctors about the importance of new members and how to make them feel welcome
• Making outreach calls for the new member's first appointment

What can your team do to welcome new members to KP? 

• Assessing on-hand pharmaceutical supplies for need
• Working with providers to reduce cost and amount of needed drugs
• Reducing number of on-hand meds

What can your team do to order and use supplies wisely? What else could your team do to help keep KP affordable for members and patients?

• Reviewing upcoming ultrasound appointments to schedule reminder calls
• Dividing call duties among different assigned staffers to ensure privacy
• Calling a day in advance of appointments to discuss patient instructions

What can your team do to reach out to patients? And how could your team work with other teams to improve service? 

• Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
• Coordinating efforts across the multiple departments that engage in a patient's treatment
• Assigning a backup assistant to ensure the point duties are covered

What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center? 

• Standardizing note-taking styles across the team
• Assigning a financial counselor to each in-need patient
• Working with Admitting Department to identify patients who need assistance and provide counseling

What can your team do to reduce unneeded variation? And what can your team do to work with other teams to improve service?