This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
5 pages, 8.5" x 11"
Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process
Best used:
Use this learner guide together with related booster resources, (including a video, PowerPoint and facilitator guide) as a package of complementary materials.
Format:
PDF
Size:
9 pages, 8.5" x 11"
Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process
Best used:
Use this facilitator guide together with related booster resources, (including a video, PowerPoint and learner worksheet) as a package of complementary materials.
Format:
PPT
Size:
Size: 39 slides, Widescreen (16:9)
Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process
Best used:
Use these PowerPoint slides together with related booster resources (including a video, facilitator guide and learner worksheet) as a package of complementary materials.
(4:38)
When issues or conflicts arise, seek to resolve them quickly, efficiently and at the lowest level possible. Refresh your understanding of the issue resolution process by watching this short video.
In this class, participants will learn about the what, the who, and the how of unit-based teams (UBTs) in two short lessons:
This dynamic course includes interactive knowledge checks, audio, key takeaways, and resources. It is designed to help understand/reinforce UBT work. It does not replace the LMP Orientation training required by teams in the Path to Performance.
Labor and management members of a unit-based team and anyone in the organization interested to learn about our successful LMP, UBT model.
Format:
PDF
Size:
Two pages, 8.5" x 11"
Intended audience:
Alliance-represented workers and Kaiser Permanente managers involved in an issue resolution who need help moving the group forward.
Best used:
Is your team stuck? Move forward by using this simple issue resolution tool.
(7:00)
Get to the heart of the matter by asking great questions! This skills booster will help you uncover the unknown by encouraging people to share more details, allow everyone the opportunity to share their opinions, and come up with better solutions.
Format:
PDF
Size:
2 pages, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this job aid in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PPTX
Size:
33 slides, Widescreen (16:9)
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this template in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PDF
Size:
1 page, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this worksheet in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
