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Humans of Partnership:

Our team of physicians, nurses, and amazing staff members have all come together in one big support team like no other time before. The current situation has helped break down barriers. We are all equal, and we have learned to jump in and help each other without hesitation. Knowing I am not alone in this crisis makes all the difference to me. Our patients are experiencing anxiety, and so are we. By always being kind to one another, we can meet this moment and the ones that follow.

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Humans of Partnership:

As a nurse of 44 years, I can say this is something that we all trained for — to be on the frontlines and to make a difference for people who are sick. This is our chance to rise to the very best of who we are and what we can do. I don’t think any of us thought in our lifetime that we would be part of a pandemic. Now we’re living it, and we’re seeing some of the most incredible work, care, and selflessness coming from our nurses at the medical centers.

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Humans of Partnership:

I spent the morning with an elderly patient who was grateful to be seen as the clinics are closed. He questioned if he should even be out in public but needed follow-up after a recent eye surgery. After the exam, he asked if he could chat for a few minutes because he wanted to talk about his deceased son who was a scientist. I realized I’ve taken these precious interactions for granted. Usually my schedule is packed with back-to-back exams. But today, I listened and acknowledged this proud father and what his son had accomplished. This 84-year-old man was seen and heard. His vision and eyesight were secondary. I love my job.

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Humans of Partnership:

Sometimes it can get extremely emotional and physically draining, seeing our sick patients and our tired staff. Our patients have become our family, especially if their family cannot be here in the hospital with them. The toll of the situation can sometimes be hard to manage. I wasn’t taking care of myself. A fast, pounding heart rate and blurry vision were some of the symptoms that hit me while I was driving to work. I was able to get help and see a doctor, who diagnosed my anxiety attack and prescribed rest and fluids. I was also dehydrated. Now I’m taking care of myself first — because if we get sick who will take care of our patients?

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Humans of Partnership:

Pharmacy employees are the unsung heroes you won't hear about on the news. We are filling twice as many prescriptions as we usually do. We’re running back and forth filling as fast as we can, and we go home completely exhausted. We wake up wondering: Is this the day we will be exposed to COVID-19? Will I expose my family? But we get up, come back in with a positive outlook knowing we need to do our part — that our patients are counting on us — counting on me — to be there for them. It keeps me going when patients say, ‘Thank you for being here. I appreciate you.’

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Humans of Partnership:

I walk into work these days at Urgent Care with my fingers crossed that I don’t get sick. We are working hard to protect our patients and our staff. What keeps me going in times like these? My co-workers. I love and trust my fellow nurses, providers and support staff. Lately at the end of shift, we find a dance video and we just dance for 15 minutes. There’s laughter, jokes and camaraderie. It’s just a stress reliever before we head home, and it’s fun!

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Humans of Partnership:

I’m afraid that I may take the virus home to my family. I have two kids with asthma and my mom has COPD (chronic obstructive pulmonary disease). It’s scary. There are nights I don’t sleep well. I’m afraid,  but I know I need to step up to the plate and do what needs to be done.

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Partnership Sets Tone for Fighting COVID-19

Deck: 
Open communication is more important than ever

Story body part 1: 

As physician assistant Larry Rick, PA-C, made his rounds of the South Bay Medical Center one recent morning, staff stood at the hospital’s main entrance and screened members, patients, and employees for signs of cold- and flu-like symptoms. Like Kaiser Permanente facilities enterprise-wide, the Southern California hospital adopted the new procedure to protect patients and staff from COVID-19, the respiratory illness caused by the novel coronavirus.

A well-established approach is also helping: Frontline workers here say years of working collaboratively with managers as part of the Labor Management Partnership has better prepared them to fight the pandemic. The Partnership has saved money, improved care, and led to better service – and now will literally be saving more lives because frontline workers, managers, and physicians are working together.

An opportunity to speak up

“Partnership is a fantastic tool,” says Rick, a member of UNAC/UHCP, who has 34 years of experience fighting infectious diseases including H1N1, HIV, and sexually transmitted diseases to prevent the spread of HIV. “Every Kaiser Permanente senior leader has been responsive to our requests and has heard us. We’re working together and everybody is leaning in” to treat more patients now, while preparing for an expected surge. In response to unit-based team members’ concerns, for example, tape was placed in 6-foot intervals on pharmacy floors to help members and patients maintain social distancing while standing in line.

“We’re able to speak up as labor and help figure out the solution,” says Alejandra Navarro, a registered nurse in Maternal Child Health and a member of UNAC/UHCP.

Working in partnership together has also built trust between management and labor. That’s been key to maintaining open lines of communication now and helping counter misconceptions spread by social media, say frontline workers.

Education and support

“They’re educating us and giving us a lot of support,” said Lizz Burnett, a licensed vocational nurse in Geriatrics and a member of SEIU-UHW. “If I can help educate someone and they can tell their family, then maybe we can stop this.”

Tynikko Snyder, a registered nurse in Family Medicine at the Gardena Medical Offices, has 2 children with asthma and her mother suffers from chronic obstructive pulmonary disease. She is worried about the impact of her work on her family. “I am afraid, but I know that I need to step up to the plate and do what needs to be done,” says Snyder, who is a member of UNAC/UHCP. Rick says that can-do spirit is needed to combat the spread of the disease: “If we all do our jobs, we will save lives.”

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