Course description

This training is designed to teach participants effective day-to-day decision-making and problem-solving skills using interest-based language and behaviors to understand another person’s point of view and come to a resolution together.

Path to Performance

Levels 1, 2 

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand the formal process of Consensus Decision Making (CDM) and Interest-Based Conversations.
• Learn to apply collaborative communication skills during the CDM and Interest-based Problem Solving (IBPS) processes in everyday work.
• Identify and use Interest-based Conversation language and behaviors in everyday conversations.
• Understand how to move through a discussion using Interest-based Conversation methods effectively.
• Demonstrate the ability to reach a consensus by solving problems using interest-based language techniques.

Who should attend

Anyone seeking foundational knowledge of effective communication through Interest-based Problem Solving and Consensus Decision Making. These methods are foundational for working in a Labor Partnership Management environment. 

Course requirements

Labor Management Partnership Orientation (LMPO)

Course description

For over 25 years, the Labor Management Partnership has been a structure where Partnership unions, management and providers can work together at Kaiser Permanente. This training explains the history and design of the LMP and will help new employees, managers and care providers work together for the benefit of patients, members and teams.

Path to Performance

Level 1

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand Partnership history and National Agreements
• Understand and identify key Partnership elements: principles, Value Compass, unit-based teams, roles and responsibilities
• Learn Partnership methods, including Interest-based conversations, problem solving and consensus decision making
• Learn Partnership structures like unit-based teams, co-leads and sponsors

Who should attend

• Alliance-represented employees within their first 90 days of employment
• Coalition-represented employees within their first 120 days of employment

Course requirements

• This is an introductory course. There are no prerequisites.