This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
UBT fairs are a dynamic, engaging forum for spreading successful practices and sharing ideas. Throughout Kaiser Permanente, regions and facilities are discovering that UBT fairs help inspire teams to take on new performance improvement challenges.
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:
What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?
What can your team do to consolidate supplies or services? What else could your team do to reduce waste?
What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance?
What can your team do to improve its workflow?
What can your team do to find out the root cause of a nagging problem?
What can your team do to listen to the voice of the patient?
What can your team do to shift its workflow for the benefit of patients?
What can your team do to huddle more often and more effectively?
