• Having more team members work up to scope and administer evaluations  
• Scheduling appointments with members to complete the evaluations instead of making random, unscheduled calls 

What can your team do to ensure that team members work at the top of their scope to streamline care, expand options to meet patient needs, and relieve credentialed staff members of administrative tasks so they can deliver patient care?

• Earning support from top physician leaders by showcasing solid UBT wins
• Creating a suite of materials and training to help physicians understand unit-based teams and their unique roles and contributions to them
• Including information about UBTs and their role in creating an efficient practice in orientation for new doctors

• Using secure chat instead of phone calls or a voice-controlled, wearable communication device to notify nurses about non-urgent lab results
• Welcoming Emergency Department staff to the lab to meet colleagues, see processes and explain testing systems to help foster relationships and a better understanding of the work

• Identifying high-cost medications filled outside of KP pharmacies
• Developing scripting
• Reaching out to Kaiser Permanente members