UBT Consultants & UPRs

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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TOOLS

Make your SMART Goals SMARTIE

Format:
PDF

Size:
8.5" x 11" (2 pages)

Intended audience:
Unit-based team members, co-leads and consultants 

Best used:
Guide team members to add inclusion and equity to their SMART goals when pursuing performance improvement projects. This editable worksheet is part of the UBT Health Equity Toolkit.

Related tools:

LMP Insider

LMP Insider Print Edition 

LMP Insider is our monthly email newsletter, sharing the latest tips, tools and stories that help you make the Partnership come to life. 

This print edition is specially crafted for employees and managers who don't spend a lot of time at computers and might miss out on this important information.

Speaking the Same Language Improves Care and Understanding

  • Asking members about their race, ethnicity, and preferred language helps caregivers identify and address health risks and provide culturally competent care
  • Using a prompt card at the start to remind team members to ask patients for their demographic information
  • Holding friendly competitions to keep team members engaged

What can your team do to standardize collection of demographic information and make it part of the workflow?

TOOLS

Issue Resolution Process Booster Kit

Format:
ZIP

Size:
765 KB

Intended audience:
Any consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process

Best used:
Use this collection of tools (a video, worksheet, PowerPoint template and facilitator guide) as a package of complementary materials. 

Related tools:

TOOLS

Issue Resolution Process Booster Learner Worksheet

Format:
PDF

Size:
5 pages, 8.5" x 11"

Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process

Best used:
Use this learner guide together with related booster resources, (including a video, PowerPoint and facilitator guide) as a package of complementary materials.

Related tools:

TOOLS

Issue Resolution Process Booster Facilitator Guide

Format:
PDF

Size:
9 pages, 8.5" x 11"

Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process

Best used:
Use this facilitator guide together with related booster resources, (including a video, PowerPoint and learner worksheet) as a package of complementary materials.

 

Related tools:

TOOLS

Issue Resolution Process Booster PowerPoint

Format:
PPT

Size:
Size: 39 slides, Widescreen (16:9)

Intended audience:
UBT consultants, trainers and managers working with teams to refresh their knowledge of the issue resolution process

Best used:
Use these PowerPoint slides together with related booster resources (including a video, facilitator guide and learner worksheet) as a package of complementary materials.

Related tools:

Videos

Issue Resolution Process Booster Video

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(4:38)

When issues or conflicts arise, seek to resolve them quickly, efficiently and at the lowest level possible. Refresh your understanding of the issue resolution process by watching this short video.

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