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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Carol Fiskio, revenue cycle director for Kaiser Permanente's Woodland Hills Medical Center, has used KP's tuition reimbursement benefit to help herself, her staff and the organization be more competitive.
Learn Long and Prosper
How tuition reimbursement helps workers, managers and KP.
April 17, 2019
Let's talk: UBT co-leads Antronette Moore-Mohead and Joanna Harris model great relationship skills.
'No Big Me, little you'
Mutual respect sustains these co-leads over the long term.
September 5, 2017
High-tech lowers costs: Ninneth “Nina” O’Hara, an SEIU-UHW member and Emergency Department clerk, heads out to get information from a patient using a laptop on wheels.
Savings From Around the Regions
How eSignaures and other fixes save money, boost quality.
June 19, 2017
No more boring meetings: Members of the Gilroy Medical Offices unit-based team use quick huddles around their visual board to keep their deparment humming.
Five-Minute Fix Sharpens Team Focus
Visual boards show team members what they need to know.
December 7, 2016
Union workers, such as SEIU-UHW member Sylvia Reynoso (writing on the board), should have more opportunities to learn about and take part in performance improvement efforts, says our guest columnist.
From the Desk of Henrietta: Performance Is a Union Issue
Seeking an equal voice in improving service and quality.
November 29, 2016
Wendy Watson manages stress through vigorous exercise.
How Managers Manage Stress
Tips for and by frontline leaders.
May 13, 2016
A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente.
A Mirror for Members
Linking diversity and quality.
January 4, 2016
Southern California's Biohazards band, extending partnership tools into music-making.
Around the Regions (Winter 2016)
A sampling of teams across KP.
Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality.
Around the Regions (Fall 2015)
A sampling of what teams across KP are doing in partnership.
October 6, 2015
We're celebrating Kaiser Permanente's rich history, including this ribbon cutting at the South Wing of the Bess Kaiser Hospital in the Northwest region in 1967.
Around the Regions (Summer 2015): KP Expands Nationwide
A snapshot of historical moments from across KP.
July 16, 2015
RN Christy Borton (left) mobilizes for a safer workforce.
Around the Regions (Spring 2015)
March 24, 2015
Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic
Around the Regions (Winter 2015)
January 1, 2015