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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts.
Outside Eye Helps Team Do an About-Face
A frontline coach helps turn around a struggling team.
October 6, 2015
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014