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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Consultants such as Shannon Cazinha (center) can coach teams on the best ways to improve performance.
From the Desk of Henrietta: Put Me In, Coach
UBT consultants and union reps help teams excel.
October 6, 2015
Joan Thayer, a lead cardiology nurse and member of UFCW Local 400, gets a group hug from colleagues at a recent UBT fair.
I'm in a UBT?
Reminding people they're part of a team.
Sheryl Magpali, RN, union co-lead for the Baldwin Park critical care and step-down unit team, confers with her fellow nurses on an improvement project.
One KP, One LMP
2015 National Agreement sets a high bar for performance.
The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts.
Outside Eye Helps Team Do an About-Face
A frontline coach helps turn around a struggling team.
Working to Put Herself Out of a Job
A UBT consultant helps teams fly on their own.
Juan Piantino, MD, shares ideas with Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member.
Partnership Attitude Brings State-of-Art Test to Members
How speaking up helped young patient to life-changing care.
August 11, 2015
A 1943 shift change at the Richmond shipyards.
This Plan Was Made for You and Me
A whirlwind tour through 70 years of KP and union history.
July 16, 2015
Free to Speak
Kaiser Permanente's CEO honors labor's role in KP history.
Is delivering a baby in Portland that different from delivering one in Denver? Probably not. That's why frontline teams can and should learn successful practices from each other.
From the Desk of Henrietta: Proudly Found Elsewhere
Let's get over our egos and take good ideas from others.
March 24, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
By listening actively and clearly communicating their respective interests, union and management negotiators are blazing a trail for a new way of bargaining.
What's the Deal With Bargaining?
Interest-based bargaining is hard work, and worth it.
January 2, 2015
Why Go to All the Trouble?
Interest-based bargaining is imperfect—and the best way.