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Direct report rounding helps managers and employees build trust, share ideas, express concerns and find deeper purpose in everyday work.
How managers and employees can enrich their rounding conversations to build team engagement, achieve better patient outcomes, reduce workplace injuries and improve attendance.
Engaged, Enabled, Empowered
Leaders and teams connect quality, service, affordability.
June 19, 2017
Jeffrey Ha, a pharmacy technician and member of UFCW Local 135, was one of several team members involved in helping his department reduce waste.
Pharmacy Saves Big With Value-Shopper Approach
How one team generated a $1.1 million win.
Where the care is: When members of the Ridgeline Behavioral Health team saw data showing patients were using the emergency room for nonemergency problems, they sprang into action and helped save more than $1 million.
Right Setting, Lower Costs, Better Care
Educating patients about Emergency Department use pays off.
June 16, 2017
UBT members stepped up to address staff concerns and keep morale high following the adoption of a new approach to caring for total joint patients.
Teamwork Eases Pain of Change
Unity delivers better care.
March 30, 2016
By borrowing a successful practice from Los Angeles Medical Center, South Bay Medical Center's Orthopedics/Podiatry Team increased its copay collection and improved the member care experience.
Check-In Sheet Improves Copay Collection—and More
Team improves communication and raises patient satisfaction.
November 10, 2015
Ed Vrooman, a union partnership representative from SEIU Local 49, helps teams demystify the data so numbers can be a portal to improved performance instead of a source of stress. Kate Webb, project coordinator, lends a hand.
Lead From Where You Stand
Teams learn how to make sense of their data.
October 6, 2015
Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.
Work With Patients to Ensure Follow-Up Appointments
See how your team can help.
August 19, 2014
Leroy Alaman, operations manager for the EVS department at the Los Angeles Medical Center, demonstrates battery recharging.
Polish Your Skills, Save the Planet
EVS workers advance their careers, make KP greener.
July 16, 2014
Summits have helped unit-based teams in San Diego, such as this one, improve their performance.
Summits Supercharge Performance Improvement Efforts
A UBT summit can boost team performance.
July 7, 2014
Simple Tool Helps Teams Track Savings
Spreadsheet shows you the money.
June 17, 2014
Sara Quimby, a mail services worker represented by SEIU Local 105, at work unloading packages.
Reduce Outsourcing and Bring Courier Jobs in House
See how your team can work it out.
April 2, 2014
The Panorama City pharmacy UBT in Southern California encourages patients to use mail-order service, one way to keep KP affordable.
Around the Regions (Spring 2014)
A quick tour of what's going on.