Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Raising the (Morale) Bar
When a team is not getting along, the only real option is to talk it out.
- Negativity and distrust will tear a team apart.
- Getting the entire staff communicating can break down barriers
Listen to Patient Concerns
Communicating with your patients is critical to good care and “care cards” can help.
- Open communication between patients and staff improves service.
- Providing an outlet for patients to speak up raises HCAHPS scores
Invent Our Future
Frontline innovation with new technology and service models are improving care and keeping KP a health care leader.
- Clinical quality, patient satisfaction and employee growth and development all improve when we experiment with new technologies and ways of providing care.
- Sending smartphone photos of patients’ rashes to dermatologist for faster diagnoses and treatment