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Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Rounding Drives Results
Daily patient rounding gave a Northern California EVS team deeper insights into patient needs, improving cleanliness and care experience scores.
- Connecting with patients and families through daily rounding helps EVS workers quickly spot housekeeping needs and improve cleanliness for a better care experience.
- Giving patients tent cards with contact information for the EVS team.
Team Shoots for the (Google) Stars
A Colorado unit-based team enhanced its reputation by improving service and encouraging patients to post Google reviews about their care experiences.
- Seeking feedback is a critical step in meeting our members’ needs, helping them feel good about choosing – and keeping – Kaiser Permanente as their health plan.
- Encouraging patients to evaluate their care experience using Google’s 5-star rating system.
Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
- Involving the entire team in the effort to register members on kp.org
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate