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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.
Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.