Southern California
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Videos
When Every Minute Matters
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See how anesthesiologists, nurse anesthetists and surgeons at the Fontana and Ontario medical centers worked with their UBT to improve communication, patient care, and Operating Room start times.
Produced by Sherry Crosby. Video and photography by Beverly White and Laura Morton. Edited by Sherry Crosby and Kellie Applen.
Videos
Working as Equals
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Four years ago, several departments at the Rancho Cucamonga Medical Offices formally adopted a model of team-based care. The transition took effort and time, but today physicians and union workers at the facility say they wouldn't want to work any other way. See how team-based care made the medical offices a better place to work and receive care.
Calling All Hands for kp.org Sign-Up Drives
- Involving the entire team in the promotion to sign up members to kp.org
- Posting signs at every location to encourage registration, and speaking with patients during appointments
- Speaking directly with members to tout the benefits of kp.org
What can your team do to encourage patients and members to sign up on kp.org?
Kid Food: Don't Fight It, Serve It
- Following the successful practice of another team that solved the same problem
- Offering kid-friendly food like peanut butter and jelly sandwiches
- Creating restaurant style menus with imagery of zoo animals
What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?
Dressing Room Reduces X-Ray Wait Times
- Assessing the problem and working together to a solution
- Converting extra closet space into a dressing room for patients
- Realizing even small solutions pay large dividends
What can your team do to use your physical space more efficiently?
The 4-1-1 On Taking Home Your New Baby
- Using a checklist of important topics as a teaching tool for new parents at discharge with their new baby
- Speaking with them at a time when they are most likely to understand and take in the information
- Creating a script for nurses that doesn't feel rehearsed or fake
What can your team do to improve your communication with patients?
Videos
Be Healthy, Change Lives: Marian Miles
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After suffering from a serious digestive disorder, Marian Miles was inspired to take better care of her health. She changed her diet, became more active, and is now helping her San Diego co-workers change their lives too.
Early Shift Ensures On-Time Labs
- Having lab assistants, not runners, pick up blood samples at 6 a.m. and drop off specimens every half-hour
- Using clinical lab scientists from other departments to help process blood in the morning
- Moving weekend shifts for clinical lab scientists to 6 a.m. instead of 9 a.m.
What can your team do to shift its workflow for the benefit of patients?
Coordinate Orders to Save Lives
- Educating about the proper use of VTE orders for post-operative patients
- Coordinating with pharmacists and other teams to ensure orders are followed
- Outlining how the Joint Commission's SCIP guidelines can help improve compliance
What can your team do to work with other teams to improve outcomes for patients?
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