This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Print out and share copies of this word search at the start of your next meeting. Team members will look for the words related to continuing their education.
The Business Literacy Series (BLS) is a highly interactive and engaging curriculum designed to educate frontline teams/departments about the business of Kaiser Permanente. These face-to-face courses encourage active learning through group activities. Courses may be delivered at a dedicated training session or be used as just-in-time tools at staff meetings, UBT meetings or brown bag sessions to meet the needs of each region, service area or medical center.
Scroll down for details on each course or download an at-a-glance description.
Level 3
Each course runs between 45 and 55 minutes:
Job categories include labor and management members of a unit-based team.
It is recommended participants have completed their foundational LMP training for level 1 and 2 teams.
This 45-minute course explains KP's unique business model: Kaiser Foundation Health Plan, the Permanente Medical Group and Kaiser Foundation Hospitals (or locally contracted hospital services). At the end of this session, learners will be able to explain the competitive advantages of this model and the benefits to KP members.
This 50-minute course shows how our decisions and actions can influence the cost of care to KP members and patients. REM focuses on KP’s primary sources of revenue, and how revenues and expenses are allocated across the organization. Learners discuss factors that may lead revenues to rise or fall, and the need to have and meet a margin. At the end of this session, learners will understand the importance of participating in affordability projects.
This 55-minute course examines the financial challenges facing KP members who struggle to afford health care services. It addresses rising health care costs and current trends in today’s changing marketplace. Through video clips, group discussions and brainstorming, participants are encouraged to think about what they can do as individuals and unit-based team members to help improve operations and reduce waste. At the end of this session, learners will understand the need to play a role in improving the affordability of care.
This 45-minute course shows the connection between the work teams do and the external measures used in the marketplace to evaluate KP’s success. The course offers an overview of key (publically reported) performance metrics, such as the Medicare Star Quality Ratings System, HEDIS (Healthcare Effectiveness Data and Information Set), CAHPS (Consumer Assessment of Healthcare Plans and Systems) and HCAHPS (Hospital Consumer Assessment of Healthcare Plans and Systems). Learners review case studies and KP service scores that are linked to UBT development. At the end of this session, learners will understand how their unit-based teams can influence these metrics and have a positive impact on KP’s external measures of success.
This 45-minute course brings home the personal side of performance improvement. Participants discuss their experiences working in a unit-based team. Using selected People Pulse survey results and learning exercises, this course shows the benefits of UBTs as a business model. Discussions include how engagement in a UBT influences business performance and the work environment. At the end of this session, learners will be equipped and energized to be part of a high-performing team/department.
This 55-minute course builds understanding of KP’s mission and accomplishments. It identifies key events that led Kaiser Permanente to its integrated business model and made us a leader in health care. It also reviews how our Labor Management Partnership has influenced KP’s development and strengthened KP and the unions. At the end of this session, learners will feel proud of their contributions to the health of our communities, and how to be effective ambassadors for KP.
Q: Does my team need to complete all courses to fulfill requirements for business literacy?
A: Business literacy training requirements are determined by each region. For more details, connect with your corresponding unit-based team consultant or your regional LMP training office.
Q: What is the difference between the Business Literacy Series and some existing business literacy modules?
A: Click here for details.
This training prepares new partnering union-represented members to be successful as they work in partnership to provide the best care and service and create KP as the best place to work. It also helps union members understand how the partnership is a union strategy.
Level 1
4 hours
Target attendees are all new partnering union members of Kaiser Permanente.
Labor Management Partnership Orientation (LMPO)
Check out these helpful resources to boost your partnership skills:
This course recognizes emotional intelligence as a key skill to help lead teams through change and improvement. It teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.
Level 3, 4, 5
2 hours
This course is intended for unit-based team co-leads and members
Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.
Level 3, 4, 5
2 days
This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.
None
Interest-Based Problem Solving offers labor and management partners a method to solve problems using a non-adversarial process. This module guides the four-step interest-based problem-solving process and a simulation exercise that allows participants to practice the process.
Levels 1, 2
People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.
For over 25 years, the Labor Management Partnership has been a structure where Partnership unions, management and providers can work together at Kaiser Permanente. This training explains the history and design of the LMP and will help new employees, managers and care providers work together for the benefit of patients, members and teams.
Level 1
4 hours (classroom, virtual)
During this lesson, you will learn about effective decision-making techniques focusing on making decisions through consensus.
Level 1, 2
30 minutes (web-based)
Anyone seeking a basic overview and understanding of consensus and how the consensus decision-making process works. This includes labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisors and union partnership representatives
Labor Management Partnership Orientation (LMPO)
Interest-Based Conversations and Reaching Consensus
What can your team do to reduce infections? And are there ways educating patients can improve the care experience?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Find out the answers to the puzzles and games in the last 12 issues of Hank. There is one page for each issue, so scroll down to the one you want.
