Course description

Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.

Path to Performance

Level 3, 4, 5 

Duration

2 days

Who should attend

This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.

Course requirements

None

Course description

This course is designed to improve the methods of a representative or “stakeholder” by providing tools and scenarios that will improve communication and teach how to manage issues.

Path to Performance

Level 2

Duration

8 hours

Who should attend

This course is intended for labor participants only. Job categories who should attend are labor (co-leads, stewards and sponsors).

Course requirements

Labor Management Partnership Orientation (LMPO)

Course description

During this lesson, you will learn how the Rapid Improvement Model Plus (RIM+) provides you and your team an easy, structured way to quickly identify and test ways to improve your department’s performance.

Path to Performance

Levels 1, 2

Duration

• 4-hour full course; modularized delivery can be scheduled to adapt to teams’ availability (classroom)
• 40 minutes (online)

Who should attend

Labor and management members of a unit-based team.

Course requirements

• Labor Management Partnership Orientation (LMPO)

Course description

Interest-Based Problem Solving offers labor and management partners a method to solve problems using a non-adversarial process. This module guides the four-step interest-based problem-solving process and a simulation exercise that allows participants to practice the process.

Path to Performance

Levels 1, 2 

Duration

• 30 minutes (online)

Who should attend

People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.

Course description

For over 25 years, the Labor Management Partnership has been a structure where Partnership unions, management and providers can work together at Kaiser Permanente. This training explains the history and design of the LMP and will help new employees, managers and care providers work together for the benefit of patients, members and teams.

Path to Performance

Level 1

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand Partnership history and National Agreements
• Understand and identify key Partnership elements: principles, Value Compass, unit-based teams, roles and responsibilities
• Learn Partnership methods, including Interest-based conversations, problem solving and consensus decision making
• Learn Partnership structures like unit-based teams, co-leads and sponsors

Who should attend

• Alliance-represented employees within their first 90 days of employment
• Coalition-represented employees within their first 120 days of employment

Course requirements

• This is an introductory course. There are no prerequisites.

Course description

During this lesson, you will learn about effective decision-making techniques focusing on making decisions through consensus.

Path to Performance

Level 1, 2

Duration

30 minutes (web-based)

Learning outcomes

• Overview of the elements needed in reaching a decision by consensus, what roles individuals, groups and standouts play.
• Identify and follow consensus guidelines.
• Gain an understanding on how to test for consensus.

Who should attend

Anyone seeking a basic overview and understanding of consensus and how the consensus decision-making process works. This includes labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisors and union partnership representatives

Course requirements

Labor Management Partnership Orientation (LMPO)

Interest-Based Conversations and Reaching Consensus