TOOLS
UBT Developmental Support Plan
Format:
Doc
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this form when you need to evaluate the support given to you by a consultant or advisor.
UBT Co-Leads
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
UBT Support Evaluation Form
Format:
DOC
Size:
2 pages, 8.5" x 11"
Intended audience:
Frontline managers; UBT sponsors and co-leads
Best used:
This form is designed to help determine the level of effectiveness that your sponsors are providing your team.
TOOLS
Coaching Co-Leads on Using Metrics
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads and sponsors
Best used:
Sponsors can help co-leads learn about measurements and metrics to gain and use data.
TOOLS
Tip Sheet: A-HEART Service Recovery
Format:
PDF
Size:
8.5" x 11"
Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads
Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
TOOLS
What to Do When a Team Is Stuck
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, physicians and unit-based co-leads
Best used:
In meetings or as a handout to help teams move past process and get creative to solve problems.
TOOLS
Steps to Build an Agreement
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Co-leads
Best used:
Building agreement is a critical leadership function. This table suggests techniques you can use when you are facilitating a meeting with your co-leads or UBT and want to create an agreement.
TOOLS
UBT Success Factors
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers; UBT sponsors and co-leads
Best used:
This table offers key tips and summarizes factors that are essential for successful UBTs.
TOOLS
Sponsor and Leader Behaviors: Traditional vs. Transformative
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT sponsors and leaders
Best used:
This chart lays out for sponsors and leaders the difference between new, transformative mindsets that help create a team-based approach to member/patient care and traditional hierarchical thinking.
Deck: Regrouped UBT trades redundancy for efficiency
Deck:
Regrouped UBT trades redundancy for efficiency
The folks at the Denver Regional Pharmacy found their unit-based team to be a major improvement over the steering committee it replaced.
Team members found the committee to be unwieldy, and felt it largely bred distrust and miscommunication between union and management.
So, they regrouped.
A major problem they had encountered was the time pharmacy technicians wasted researching prescriptions that weren’t properly "batched." Often missing was the required electronic stamp from a pharmacist that tracks and closes the prescription.
Technicians spent roughly 1-4 hours a day per pharmacy tracking down misbatched prescriptions. The team aimed to cut that time by 50 percent.
"The biggest thing is if you view your situation as a failure you'll never succeed," management co-lead Luanne Petricich says. "When something is not working that's where your opportunity is. Don't be afraid to change something if it's not working."
The team modified the way pharmacists attached their electronic signature. That saved technicians hours of research time and freed them to spend more time with patients. Almost immediately the team saw a drop in the number of prescriptions that needed to be researched.
In the two pharmacies where the team instituted new batching practices, they saw a 75 percent drop in the number of prescriptions requiring research. The new protocol was introduced to 20 pharmacies in the region, and 70 percent of those saw similar gains.
This collaborative effort produced positive results as their projects improved customer service and affordability. The new UBT also gained some hard-earned trust.
Since that success, the regional team has become a model and a sponsor for smaller, pharmacy-specific UBTs launched in the region.
"I like the focus on efficiencies and waste because it ends up translating to a better work environment for employees," Petricich says. "Especially with this project, we found the technicians were doing redundant work that did not provide job satisfaction. So taking that away allowed for more time with patients, which is what many would rather be doing."
Pages
