UBT Co-Leads

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Bolder Communication Helps Diagnose Malnutrition

Deck: 
Dietitians play a key advocacy role for at-risk patients

After Northern California began a regional push in 2009 to improve the identification and diagnosis of malnourished patients, the Roseville Medical Center sought to put the plan to action.

The clinical nutrition team was partifcularly concerned because diet plays a key role in the body’s recovery.

This can be especially true for the elderly and patients with diabetes —two groups at the highest risk for malnutrition. Mary Hart, director of clinical nutrition for Roseville and Sacramento medical centers, says a lack of proper proteins and vitamins affects their ability to recover and heal.

And short hospital stays can be particularly challenging because most patients don’t stay in the hospital very long.

After sifting through the electronic charts of all admitted patients, the dietitians must spot patients “at risk” for malnourishment and reach them in time for a full evaluation and treatment—all before the patient is discharged.

While physicians are the only ones who can make an official diagnosis, they rely on clinical dietitians to assess the patient and alert the physician.

“We keep track of the number of patients who have met the criteria for clinical malnutrition, communicate that to the physician and follow up to see if (the patient) has actually been diagnosed,” Hart says.

The dietitians at Rockville put their assessments and recommendations into a patient’s electronic chart, but everyone did so a little differently.

So they standardized their process and language, which included bolding notes to doctors and speaking directly to them about potentially malnourished patients. Those simple steps made it easier for physicians to know what to look for, and diagnose accordingly.

“It helps because we can see them sooner and start nutritional management sooner and figure out how to refer them to outpatient care after they are discharged,” says labor co-lead and registered dietitian, SEIU UHW, Jennifer Amirali.

The team also piloted a KP HealthConnect tool that made it easier and quicker for clinical dietitians to identify at-risk patients. It pulls data from electronic medical records, and color-codes assessments, recommendations and final diagnoses between dietitians and physicians.

“There was more recognition (among physicians) of what a dietitian does other than just ‘serve food,’” Amirali says.

Hart agreed.

“(Physicians and administration) now see the important role of dietitians in the care team and what we can contribute to the organization and the health of the patient.”

For more about this team's work to share with your team and spark performance improvement ideas, download a poster or powerpoint.

TOOLS

Poster: Transporting Patients on the Fast Track

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
Posted on bulletin boards, in break rooms and other staff areas, t
his poster highlights a transport team that improved turnaround times.

 

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TOOLS

Poster: Reduce Patient No-Show Rates

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
Post on bulletin boards, in break rooms and other staff areas to demonstrate
 how reminder calls can reduce patient no-shows.

 

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TOOLS

Poster: Addressing Complaints Improves Service

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service. Post on bulletin boards, in break rooms and other staff areas.

 

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Better Monitoring Fast-Tracks Medi-Cal Payments

Deck: 
Attention to detail improves the billing process

The Business Office at the Redwood City Medical Center in Northern California was letting some of their bills slip by.

Specifically those billed to Medi-Cal and the Northern California region asked facility business offices to improve the turnaround time for filing those treatment authorization requests.

They wanted to improve the reimbursement rate for care provided to Medi-Cal patients because that initiated payment to Kaiser Permanente. So, the region asked facilities to file the authorizations within five days from the day a Medi-Cal patient was discharged.

But apart from the one-year time limit on billing, a lot of business departments didn’t monitor the number of days it took to file those requests. Sometimes it might take 30 days, other times perhaps just two days. They needed a consistent turnaround time. 

“A dollar devalues the longer it’s out there,” says Pattie Murphy-Kracht, director of the admitting and business office. “So an outstanding bill loses its value the longer it’s unpaid.”

The Redwood City team decided to monitor the electronic work queue that tracks patient billing to look for Medi-Cal patients. They also monitored the electronic list of Medi-Cal hospital patients, so the team could anticipate their discharge.

In two months, the number of days to file a treatment authorization request dropped from 21 to two days. 

The team said being open to change was a big reason for their success.

“We’re good at trying different ways of doing things,” union co-lead Jessica Garcia says. “Change isn’t always easy, but we’re not stuck on one way.” 

TOOLS

Inspire Change: A Storytelling Workbook

Format:
PDF (color and black and white) and DOC

Size:
16 pages, 8.5" x 11"

Intended audience:
UBT co-leads and team members

Best used:
This workbook, developed by LMP Communications for storytelling workshops, features simple steps to outline your story. Use it to spread best practices by unit-based teams through presentations, storyboards and newsletters. Download, print out and share with your teams.

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Hawaii: Trash Talk Turns a Center Green

Story body part 1: 

The Moanalua Medical Center in Honolulu is saving the planet, one unit-based team at a time.

The Ambulatory Surgery Recovery UBT started collecting small bags of recyclables on its own in March. But team members resorted to some “trash talking,” and now the entire medical center collects about 30 pounds of recyclables each week.

“The original goal was to help our aina (land) thrive,” says Avis Yasumura, RN, the team’s union co-lead and member of the Hawaii Nurses Association, OPEIU Local 50. “Being on an island, there are limited space and resources.”

Methods of spread: A facility UBT fair, a UBT newsletter, PowerPoint presentations and bulletin board posters inspire others and deliver ideas for getting started.

Effective practice: Medical supplies that used to be trash are now recycled, helping to save the planet while saving Kaiser Permanente money.

The region estimates that since October 2010, the recycling has diverted 7.1 tons from the landfill and saved several hundred dollars in recycling fees.

The ASR team started by identifying items on its unit that a local vendor was willing to collect and recycle: irrigation bags, wrappers for intravenous tubing and operating room “peel packs” (sterile wraps for drapes, instruments, gowns and gloves). The team used tests of change to successfully gather and segregate the items.

ASR shared its effective practices in several ways, including:

  • a PowerPoint presentation on products that can be recycled
  • “Going Green” editions of its UBT newsletter and fliers with pictures of recyclables
  • helping other units order blue recycle containers and arranging for pick up with the EVS department

The team also promoted the project at Hawaii’s first UBT fair, with a colorful storyboard display, complete with examples of recyclable products.

“It was the talk of the UBT fair,” says ASR co-lead Janet Lundberg, nurse manager of procedural sedation. “This recognition inspires all UBTs to take risks.”

More than 10 teams at the 300-bed center are recycling now.

Where did the ASR unit get the recycling bug in the first place? Carolyn Sandison, an HNA nurse, was inspired by an LMP bulletin board poster in her break room about the blue-wrap recycling project at Sand Canyon Surgicenter in Southern California.

TOOLS

Tips for Finding, Creating and Using Metrics

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
UBT sponsors, co-leads and team members

Best used:
These tips will help teams avoid some common metrics-related pitfalls in their performance improvement work. Use to ensure teams are using metrics well.

 

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