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Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
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Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads, team members, managers and physicians
Best used:
This tool provides a list that union members, managers and physicians can use to examine their behaviors toward the unit-based team.
Format:
Doc
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this tool when preparing for the first meeting with your new sponsor.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads
Best used:
Use this tool to communicate key issues or outcomes to UBT sponsors on a regular basis or as requested.
Format:
Doc
Size:
8.5" x 11"
Intended audience:
Co-leads and their sponsors
Best used:
When establishing a relationship with your co-sponsors, try the following ideas to develop rapport and understanding. Creating a strong foundation initially will facilitate your joint work supporting UBTs to improve organizational performance. Use this tool when you are starting your UBT or when you have been assigned a new sponsor.
Format:
Doc
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and sponsors
Best used:
This tool helps you to evaluate your team based on known behaviors of high-functioning unit-based teams. Use this tool to evaluate your team against the characteristics and behaviors of high-performing UBTs.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT co-leads and sponsors
Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.
Format:
PowerPoint slide
Size:
8.5" x 11"
Intended audience:
Frontline teams, UBT-co-leads, UBT sponsors, mid-level managers
Best used:
This one-page slide shows how PT/OT team improved work processes to spend more time with patients. Include in meetings or presentations as one example of UBT performance improvement in Northwest region.
When the Anaheim Medical Center Admitting department unit-based team set out to increase its collection of inpatient hospital copayments, it had several hurdles to overcome.
Some staff members had to get comfortable with asking for money from patients. Others had to learn how to calculate copayments. They also needed to notify Admitting of a patient’s pending discharge so copayments could be collected at the point of service.
And since the team goal of collecting copayments didn’t always dovetail nicely with individualized goals, that put some staff members at odds.
“We had created this unhealthy competition,” admitting supervisor/manager and union co-lead David Jarvis says.
They also had the problem of convincing staff members in other departments that collecting copayments from hospitalized patients was not a bad thing.
"They used to think of me as Public Enemy No. 1," says Patti Hinds, a financial counselor and member of SEIU UHW.
To educate and motivate staff members about the importance of collecting copayments, the unit-based team held a kickoff meeting in January 2010.
Staff members who were good at collecting and calculating copayments were deemed “master users” and received training so they could help their peers learn to correctly calculate amounts due. They also got pointers on speaking with patients about the money they owed.
"We wrote scripts, we role-played and, as people did it more, they became more comfortable with asking for money and with knowing when it is appropriate to do so," admitting clerk, SEIU UHW Patricia Hartwig says.
The team also had to teach staff members in other departments about the benefits of copayment collection.
"We showed them the bottom-line connection between revenue collection and their paychecks," Hartwig says.
Better working relationships developed between admitting department staff and the nursing units, prompting nurses to contact admitting staff more consistently before patients are discharged.
"They came to realize we’re not the 'bad guys,' " says financial counselor Marcela Perez, an SEIU-UHW member.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads and consultants
Best used:
This checklist will give you ideas on how to improve communication across shifts—and improve your team's performance in the process. Use to enhance the functionality of teams that work across multiple shifts.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended Audience:
NICUs and maternity wards
Best used:
Use this checklist to ensure that information about how to take care of a new infant is gone over consistently with parents of newborns.
