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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
"Why reinvent the wheel?" asks Marianne Henson, RN, the clinical operations manager at Falls Church, Virginia. "We already knew what worked."
Boost Your Borrowing
Someone else's idea can be good for a quick win.
March 24, 2015
Don't Be Shy
A team spreads a proven practice and helps save lives.
The endoscopy team at KP's Falls Church facility has reduced appointment no-shows—which helps improve access—by borrowing a successful tactic from other teams: making phone calls to remind members of their upcoming appointments.
Making the most of a good idea.
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015