Find a practice to try with your team
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
![Scanner Paul Mata. SEIU](https://www.lmpartnership.org/sites/default/files/rs26381_rag_13_04_30-146-scr_scanning_0.jpg)
Oversight Reduces Scanning Errors
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
- Document errors can lead to problems with quality and service.
- In-service to demonstrate proper scanning workflow
![IV bags and tubing.](https://www.lmpartnership.org/sites/default/files/rs9289_rag_09_02_03-130-scr_iv_tubing_0.jpg)
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
- When not medically necessary, primary tubing is wasteful.
- Switching from primary tubing to secondary tubing, whenever appropriate
![Volunteer and receptionist](https://www.lmpartnership.org/sites/default/files/rs35272_lm_15_08_13-067-scr_reception_0.jpg)
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
- A welcoming environment builds loyalty in KP.
- Teaching everyone the importance of welcoming new members
![Radiology Tech Pam Fuller. SEIU 105; Rad Tech kennya Matinez. SEIU 105; Diagnostic Med Sonographer Ann Baritovich. SEIU 105; Mammographer Margaret Wollenhaupt. SEIU 105; Radiology Spervisor Steve DeBell. Management; Rad Tech Natlie Munoz. SEIU 105 and Mammographer/rad tech Dianne Powers. SEIU 105](https://www.lmpartnership.org/sites/default/files/rs18952_rag_11_10_19-072-scr_lakewood_0.jpg)
Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
- No-shows adversely affect care and the entire lab.
- Dividing reminder calls among several staffers
![Tualatin Clinic Lab. Phlebotomist Jeanene Peters; Lab Supervisor Ben Hofilena; Phlebotomist Mollie Lucero. LU 49; Med Lab Tech Brandy Dowling. OFNHP; Phlebotomist Ervin Ramky and Medical Lab Tech Laura Schneider. OFNH](https://www.lmpartnership.org/sites/default/files/rs602_rag_11_09_29-049-scr_tualatin_0.jpg)
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
- Missing lab orders cost money and are frustrating for patients and employees alike.
- Assigning a point person to coordinate orders across departments
![Charitable Health Coverage. L-R: Bilingual Enrollment Processor Miriam Garcia, OPEIU LU 29; Enrollment Processor/Union Steward Carl Artis, OPEIU LU 29; Enrollment Processor Arsenia Alonso, OPEIU LU 29; Systems Manager Susan Davis, Management; Systems Administrator William Bilbrey, Management; Enrollment Processor Sharlene Jone, OPEIU LU 29; National Operations Manager Maurice Rosas, Management.](https://www.lmpartnership.org/sites/default/files/rs26826_rag_13_05_16-074-scr_oakland_0.jpg)
Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
- In-need patients can quality for charity care programs.
- Standardizing note-taking styles to ensure consistency
![Business Office Supervisor Michelle Teeples.](https://www.lmpartnership.org/sites/default/files/rs29065_rag_14_01_16-140-scr_check_in_0.jpg)
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
![Dietary Aide Sharon Kuchar, USWA 7600 and Dietary Aide Tonello Matthew, USWA 7600.](https://www.lmpartnership.org/sites/default/files/rs28068_rag_13_09_20-226-scr_food_0.jpg)
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
![Supplies](https://www.lmpartnership.org/sites/default/files/rs25528_rag_13_01_29-065-scr_supplies_0.jpg)
Fully Stocked for Less Money
This team is saving thousands of dollars by using computer spreadsheets to track inventory and reduce waste.
- Efficient inventory process saves money and reduces frustration.
- Creating electronic record-keeping system
![Falls Church Medical Center. Family Practice Clinical Assistant Davietta Carter-Hammond.](https://www.lmpartnership.org/sites/default/files/rs32866_rag_14_12_15-099-scr_hbp_0.jpg)
Get Out Front of Hypertension
Adult Primary Care team increased the proportion of patients with their high blood pressure under control after a concerted outreach effort.
- Controlling high-blood pressure is essential to patient health.
- Reaching out to at-risk patients for hypertension, especially diabetics
![L&D RN Tonya Taboada. HNA and Certfied Nurse Midwife Linda Chong Finn](https://www.lmpartnership.org/sites/default/files/rs21689_rag_12_02_22-134-scr_skin_0.jpg)
Skin-to-Skin Is Best for Babies
The proportion of newborns getting at least 60 minutes of skin-to-skin contact with their moms soared after this labor and delivery team communicated with staff about the importance of this practice.
- Skin-to-skin contact improves bonding, and helps to regulate heart rate and respiration.
- Teaching everyone the importance of skin-to-skin contact
![Charge Nurse Lori Speers. UNAC; and RN Emma Luz Yabut, UNAC](https://www.lmpartnership.org/sites/default/files/rs815_rag_11_08_24-193-scr_pc_nicu_0.jpg)
The 4-1-1 On Your New Baby
Parent satisfaction scores went up with this NICU team used a checklist to teach new parents about their baby and created a script for nurses that didn't feel rehearsed.
- Health care providers play a key role in teaching new parents skills to take care of baby.
- Creating a checklist as a teaching tool