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Create Surgery Wait List
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
- Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
- Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.
Pharmacy Cuts Wait Times
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.
- Backups in workflow contribute to long patient wait times and low patient satisfaction scores.
- A pharmacist now continually monitors incoming same-day prescriptions, and moves them ahead of the line to be processed immediately.
Questionnaire Shaves Wait Time
Patient wait times after gastrointestinal procedure reduced 18 minutes.
- From feelings of frustration and disrespect to increased risk of infection, making patients wait has negative outcomes.
- Create a questionnaire to hand patients at check-in, and train staff on new process.
Easing the Pain for Babies, Families
NICU team improves service scores and provides better service by educating new parents about infant pain management.
- Caregivers want not only to manage babies’ pain but also alleviate parents’ anxieties and help them know what to expect.
- Use a consistent script to discuss pain management during the admission process and keep parents informed throughout the baby’s stay in the NICU
Priority Prescriptions in 15 Minutes
Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.
- Team overcame challenges — the department was undergoing a remodel and adjusting to a new robot dispensing device—to meet a regional “fill now” goal.
- Team implemented a quiet zone, which reduced distractions.
Teams Collaborate to Ease Workload
Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.
- Colorado labs process two widely used tests central to Kaiser Permanente’s preventive care approach that detect disease early when treatment is highly effective.
- Teams cross-trained each other on new equipment and on the processes within the two departments.
Giving Patients a Voice
Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.
- Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
- Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change