LMP Processes

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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TOOLS

Leading Change Together

Format:
PDF

Size:
12 pages, 8.5" x 11"

Intended audience:
All workers, managers, physicians or others interested in the Labor Management Partnership

Best used:
This chapter from a Labor and Employment Relations Association (LERA) book on workforce innovation highlights the history and results of the Labor Management Partnership.

Related tools:

TOOLS

Issue Resolution Form

Format:
PDF

Size:
One page, 8.5" x 11"

Intended audience:
Frontline workers and managers covered by the Labor Management Partnership seeking resolution of a difficult partnership issue

Best used:
Fill out this form and submit it to your local or regional LMP Council to expedite a solution to an issue that has gotten stuck.

Related tools:

Regions

Story body part 1: 

The Labor Management Partnership operates in 8 states and the District of Columbia, where Kaiser Permanente has a presence. These markets serve the needs of their respective KP members and patients, guided by a common set of partnership principles and practices. Learn more about each.

Colorado

Serves 495,497 members in 34 medical offices. Of its 268 unit-based teams, 192 (72 percent) were rated high performing as of December 2025.

Georgia

Serves 334,408 members in 27 medical offices. Of its 97 unit-based teams, 72 (74 percent) were rated high performing as of December 2025.

Mid-Atlantic States

Serves 751,651 members in Maryland, Virginia and the District of Columbia in 41 medical offices. Of its 254 unit-based teams, 177 (70 percent) were rated high performing as of December 2025.

Northern California

Serves 4.6 million members in 203 medical offices and 21 hospitals. Of its 1,366 unit-based teams, 500 (37 percent) were rated high performing as of December 2025.

Northwest

Serves 612,290 members in Oregon and Southwest Washington, in 52 medical and dental offices and 2 hospitals. Of its 380 unit-based teams, 279 (73 percent) were rated high performing as of December 2025.

Southern California and Hawaii

Southern California serves 4.9 million members in 200 medical offices and 16 hospitals. Hawaii serves 271,667 members throughout the islands, in 20 medical offices and 1 hospital. Of 1,295 unit-based teams, 1,076 (83 percent) were rated high performing as of December 2025.

Washington

Serves 561,980 members in the Puget Sound area and east to Spokane with 32 medical facilities. It has 211 unit-based teams as of December 2025.  

National Functions

These departments (Finance, Health Plan Administration and IT) serve KP members, patients and staff across the program. Of 73 unit-based teams, 55 (75 percent) were rated high performing as of December 2025.

LMP Curriculum

LMP Learning offers a range of dynamic classroom, online and just-in-time training that builds the partnering and performance skills and knowledge needed to sustain the success of the Labor Management Partnership and to advance Kaiser Permanente’s business strategy. LMP Learning is available to all unit-based team members, co-leads, sponsors and others throughout Kaiser Permanente who need to develop these skills and knowledge. 

Training

Working in partnership and creating a collaborative, high-functioning team requires specific skills, and the LMP Learning program offers a variety of training opportunities—online and in person—to ensure UBT members, co-leads and sponsors can be successful. Different trainings are recommended at different levels of the Path to Performance and cover areas such as problem solving, decision making and performance improvement.

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