This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5" x 11" and 4" x 6"
Intended audience:
Anyone leading or coaching teams with difficult issues that need to be resolved.
Best used:
Download and print out so team members can follow the processes of interest-based problem solving and consensus decision making step by step. Use the smaller 4" x 6" version as a two-sided postcard.
(1:29)
This animated video shows how the Rapid Improvement Model makes performance improvement a piece of cake. Watch it to see how the process can work for your team.
Produced by Kellie Applen and Paul Erskine
Animation by Piehole.TV
(2:00)
This short animated video explains how interest-based problem solving works and why it is so powerful.
Produced by Paul Erskine and Kellie Applen
Animation by Piehole.TV
Format:
PDF and PPT slide
Size:
8.5" x 11"
Intended audience:
Leaders at any level who need to articulate what process will be used to make a decision.
Best used:
Hand out at meetings or use in presentations when discussing consensus decision making and interest based problem solving.
Format:
PDF
Size:
6 pages
Intended audience:
Employees, managers and leaders at all levels interested in the Employment and Income Security Agreement.
Best used:
Download when you need a printer-friendly PDF of the agreement. The agreement is also available online.
This training prepares new partnering union-represented members to be successful as they work in partnership to provide the best care and service and create KP as the best place to work. It also helps union members understand how the partnership is a union strategy.
Level 1
4 hours
Target attendees are all new partnering union members of Kaiser Permanente.
Labor Management Partnership Orientation (LMPO)
Check out these helpful resources to boost your partnership skills:
Team Leadership for Co-leads is designed to bring labor, management and physician co-leads together to facilitate conversations about the performance of their unit-based teams. The co-leads receive information about high-performing unit-based teams at Kaiser Permanente and then review a 360 feedback tool to use with their teams after the course. Participants will learn a basic coaching model and practice role playing UBT coaching scenarios. Participants also will learn the fundamentals of how people adapt to change, review a change management model for leaders, and make agreements on how to manage change in their role with their unit-based teams. In addition, participants will learn the fundamentals of Emotional Intelligence and how to use “EQ” when leading change.
Level 3, 4, 5
8 hours
This course is intended for participants who are experienced co-leads of unit-based teams. Job categories who should attend union, management and physician co-leads.
This course is designed to improve the methods of a representative or “stakeholder” by providing tools and scenarios that will improve communication and teach how to manage issues.
Level 2
8 hours
This course is intended for labor participants only. Job categories who should attend are labor (co-leads, stewards and sponsors).
It is critical for steward sponsors and management sponsors to invest in the development of the unit-based team, which will have a long-term impact on the organization, and to learn about tools and resources available to them in their sponsor role. This course is designed to help union, physician and management sponsors discover the benefits of effective sponsorship and how it can help them develop successful, sustainable unit-based teams.
Union and management sponsors will gain an awareness of how their role is critical to the transformation of how the work at Kaiser Permanente is done.
Level 2
4 hours
This course is intended for participants who are unit-based team labor, management or physician sponsors
Labor Management Partnership Orientation (LMPO)
The Co-lead workshop exposes co-leads to the skills and knowledge needed to make unit-based teams work together effectively. The skills the co-lead learns are discussed and agreements are made regarding implementation as he/she returns to the unit-based team.
Levels 2, 3
Two 4-hour modules (8 hours total)
This course is the first of two workshops intended specifically for all labor, management or physician unit-based team co-leads. The workshop builds on previous LMP orientation training co-leads may have attended. Following this course, co-leads are encouraged to attend the advanced course titled: Team Leadership for Co-leads: Leading Your Team to the Next Level.
