This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PPTX
Size:
33 slides, Widescreen (16:9)
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this template in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PDF
Size:
1 page, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this worksheet in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
Format:
PDF
Size:
7 pages, 8.5" x 11"
Intended audience:
Consultants and trainers working with teams to refresh their knowledge about active listening and effective questioning
Best used:
Use this facilitator guide in conjunction with the related booster materials, including a video, PowerPoint template, learner worksheet and job aid.
The 2021 KP-Alliance National Agreement advances the mission of the Labor Management Partnership to serve the needs of Kaiser Permanente, our members and patients, and the nearly 60,000 workers represented by the Alliance of Health Care Unions. The 4-year agreement renews our shared commitment to working in partnership and begins a new chapter where front-line caregivers and managers come together to address affordability and changing market conditions without sacrificing quality care or service.
Format:
ZIP
Size:
29 MB
Intended audience:
Any consultants and trainers working with teams to refresh their knowledge about the national agreements
Best used:
Use this collection of tools - a video, worksheet, PowerPoint template and facilitator guide - as a package of complementary materials.
Format:
ZIP
Size:
23 MB
Intended audience:
UBT consultants and trainers working with teams to refresh knowledge about interest-based problem solving and consensus decision making
Best used:
Use this collection of tools—a video, worksheet, PowerPoint template and facilitator guide—as a package of complementary materials.
At the Labor Management Partnership, how we make decisions is just as important as the decisions themselves. Interest-based problem solving and consensus decision making are 2 important methods we use to solve problems, improve performance and cultivate good working relationships. View this short video and use the related tools to boost your knowledge and skills.
The goal of this course is to teach employees about issue resolution (IR)—a system for quickly resolving workplace issues by those directly involved with the issues. This course helps learners to understand best ways to manage conflict, the IR components, and the benefits to use this system as an alternative (not a replacement) for the grievance process.
N/A
45 minutes
UBT Co-leads, stewards and management leaders who work with teams to resolve conflicts
Labor Management Partnership Orientation (LMPO)
Format:
PPT
Size:
Size: 23 slides, Widescreen (16:9)
Intended audience:
Any consultants and trainers working with teams to refresh their knowledge about the national agreements
Best used:
Use these PowerPoint slides in conjunction with the related booster materials, including a video, facilitator guide, and learner worksheet.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Any consultants and trainers working with teams to refresh their knowledge about the national agreements
Best used:
Use this worksheet in conjunction with the related booster materials, including a video, PowerPoint template and facilitator guide.
