This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, for use on bulletin boards, in break rooms and other staff areas, spotlights a team that cut wait times in half by nipping the need for repeat studies.
The Business Office at the Redwood City Medical Center in Northern California was letting some of their bills slip by.
Specifically those billed to Medi-Cal and the Northern California region asked facility business offices to improve the turnaround time for filing those treatment authorization requests.
They wanted to improve the reimbursement rate for care provided to Medi-Cal patients because that initiated payment to Kaiser Permanente. So, the region asked facilities to file the authorizations within five days from the day a Medi-Cal patient was discharged.
But apart from the one-year time limit on billing, a lot of business departments didn’t monitor the number of days it took to file those requests. Sometimes it might take 30 days, other times perhaps just two days. They needed a consistent turnaround time.
“A dollar devalues the longer it’s out there,” says Pattie Murphy-Kracht, director of the admitting and business office. “So an outstanding bill loses its value the longer it’s unpaid.”
The Redwood City team decided to monitor the electronic work queue that tracks patient billing to look for Medi-Cal patients. They also monitored the electronic list of Medi-Cal hospital patients, so the team could anticipate their discharge.
In two months, the number of days to file a treatment authorization request dropped from 21 to two days.
The team said being open to change was a big reason for their success.
“We’re good at trying different ways of doing things,” union co-lead Jessica Garcia says. “Change isn’t always easy, but we’re not stuck on one way.”
Format:
PPT
Size:
1 Slide
Intended audience:
Frontline employees, managers and physicians
Best used:
This slide spotlights a team that found a way to speed up the entry of medical records into HealthConnect. Use in presentations to show some of the methods used and measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, highlighting a team that reduced errors by having two nurses check antibiotic orders, can be placed on bulletin boards, in break rooms and in other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Use this template to help you share stories of your team's successes and failures—and help tranform KP into the best place to receive and give care. Post on bulletin boards in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used: A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead. On bulletin boards in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster features our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving. Post on bulletin boards in break rooms and other staff areas. Users may also be interested in downloadable Value Compass art in several formats.
Format:
Excel spreadsheet (can be filled in online)
Size:
8.5" x 11"
Intended audience:
UBT members, co-leads, managers, sponsors
Best used:
Use this spreadsheet to find your team's attendance weeknesses and then set and test improvement goal(s).
